It’s an AI-powered Agent that lives on your website in the bottom right corner, chatting with visitors in real time. It can answer FAQs, qualify leads, book calls, and capture details 24/7 — so you never miss an opportunity.

Yes. The chatbot works with any website platform — WordPress, Wix, Squarespace, Shopify, custom builds, and more. Integration is quick, seamless and handled by Hillview Connect during onboarding

During setup, we train the AI agent with your FAQs, services, and business details so it understands your business. You can also update responses anytime through a simple dashboard, ensuring answers are always accurate and on-brand.

Onboarding is quick. We collect your FAQs, key business info, and website admin details. Within a few days, your agent is live on your site — customised with your branding, business knowledge and ready to engage customers 24/7. Upon successfully signing up, you will received an email explaining everything very clearly.

If it can’t confidently respond, the agent politely asks for the visitor’s details and flags the conversation for you or your team via the mobile app/email. That way, no lead slips through the cracks.

The chatbot is fully GDPR compliant. All conversations are stored securely and only accessible to you. Customers are informed that they’re chatting with an AI assistant, and any data collected (like names, emails, or phone numbers) is used strictly for your business purposes. You remain the data controller, and you can request exports or deletion of data at any time.

Yes, there are usage fees associated with the responses the AI Chatbot Generates. These charges vary depending on your subscription plan, please refer to the packages section for more information. Your chatbot usage account is topped up automatically in increments via the Hillview Connect portal and charges are deducted via a reducing balance.

The chatbot is trained only on your business information. You can review conversations anytime, and we can quickly adjust responses. It’s designed to support your sales process, not replace your expertise. If it doesn't know the answer to the question, it will inform the visitor and direct the conversation back to a sales representative.

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You’re fully protected. The chatbot has built-in spam filters and you can set usage limits per visitor — for example, capping conversations at 10 messages/questions per visitor. This means no single user can drive your costs up.

You’ll also have a clear dashboard showing live message counts, so there are no hidden surprises. And since usage fees are just $0.05 per message, most businesses find their normal customer engagement stays well within budget.

Even better — just one new customer often covers months of chatbot usage.

Certainly, staff accounts are limited to 2 accounts with the starter package and 5 accounts with the growth package. Staff accounts are limitless on the unlimited package.